Reset your password and update sign-in details

You can recover a password from the sign-in page. After signing in, the Security page shows the account details and sign-in methods that you can manage.

Reset a forgotten password

1. Open Sign in and select Forgot password?.
2. Enter the email address for your account.
3. Submit the request and check your inbox.
4. Open the reset link in the email.
5. Enter and confirm your new password.
6. Return to Sign in and use the new password.

If a reset link has expired or is rejected, request a new message and use the new link.

Before changing your sign-in details

Sign in and open Settings → Security.

The email and password cards appear only when your account has an email-and- password sign-in method. If the cards are absent, use one of your connected sign-in methods instead.

Change your email address

1. In Settings → Security, find Update your email.
2. Enter the new email address twice.
3. Submit the request.
4. Approve the change from your current email inbox.
5. Open the verification message sent to the new email address and complete the second verification.

Your email changes only after both verification steps are complete.

Change your password

1. In Settings → Security, find Update your password.
2. Enter your current password.
3. Enter and confirm a different new password.
4. Select Update password.

Manage connected accounts

If Connected accounts is available in Settings → Security, you can link another listed service and use it to sign in.

You can unlink a service only when another sign-in method remains connected. This prevents you from removing your only way to access the account.

Troubleshooting

The email or password cards are missing

Your account may use an email link, a connected service, or another available method instead of a password. Continue using a connected method shown on the sign-in page.

A reset or verification email does not arrive

Confirm the address, check spam or junk folders, and request a new message. If a link has expired or is rejected, use the new message.

A connected account cannot be removed

Connect another sign-in method first, then try again. PureShip does not allow you to remove your last connected sign-in method.

Your new password is rejected

Follow the password requirements displayed in the form and make sure the new password and confirmation match.